Shipping
TOLL - Experience Expedited Delivery Within 1-3 Business Days. Please be aware that additional charges may apply for re-delivery if necessary.
AUSTRALIA POST - EXPRESS POST - Enjoy Swift Shipping Across Australia for a Flat Fee of $15. Your order typically reaches you within 1-7 days.
INTERNATIONAL SHIPPING - Explore Global Reach with Platinum Lockz. Contact us for shipping rates and delivery times to your international destination.
Rely on Platinum Lockz's dedicated customer service team to assist with any shipping inquiries. In the rare event of a missing parcel, please reach out to us directly.
IMPORTANT INFORMATION:
Goods are dispatched with AUTHORITY TO LEAVE granted, unless specified otherwise at checkout.
While we strive for prompt delivery, unforeseen circumstances (e.g., strikes, floods, COVID-19) may cause delays. For missing parcels or goods, please contact the freight company directly.
Delivery times are provided as accurately as possible but are not guaranteed. The customer acknowledges that no damages or cancellations can be claimed for failure to meet any stated delivery times.
Experience the ease and luxury of Platinum Lockz shipping today, whether you're across town or around the globe.
It is imperative for customers to ensure the accuracy of their delivery addresses during checkout, including completing all required fields. Any inaccuracies in address entry render the customer responsible for any resulting costs. We strongly advise double-checking all postal information before confirming orders, as shipping details cannot be modified once packages leave our warehouse. Courier or postal services mark items as delivered upon completion of delivery, and in such cases, Platinum Lockz does not resend products under any circumstances. Tracking updates are considered final, and any missing packages must be investigated by the designated courier company. While shipping times are estimated, carrier delays may occur during peak periods or network disruptions.
Customs Duties/Import Taxes
While we endeavor to minimize taxes and customs duties, customers may still be liable for these charges, typically around 10% of the total order value. Please note that these fees may be incorporated into the price of locally purchased hair extensions.