Terms & Conditions



  • No returns will be accepted if the hair has been treated or maintained with products other than the Platinum Lockz Organics Hair Care Range.
  • Platinum Lockz Hair Extensions & Supplies are quality guaranteed only when the complete Platinum Lockz Organics Care range is used, and our Platinum Lockz Maintenance and Care Guide is followed.
  • Please check your goods thoroughly, any damages/faulty products should be advised within 24hrs
  • Hair cannot be accepted back it is has been coloured/toned incorrectly
  • All products must be returned in original packaging
  • Shipping costs will be invoiced for replacement items
  • Goods remain the property of Platinum Lockz Hair Extensions & Supplies until Invoice is paid in full
  • For all warranty claims approved by Platinum Lockz Hair Extensions & Supplies we will replace the product with the exact style and colour match as originally ordered. Customers will receive a credit for wholesale value if replacement is not commercially possible. A credit or a replacement preference needs to be specified when completing the Returns form and will be at Platinum Lockz discretion.


  • Using products that are NOT part of the Platinum Lockz Organic Hair Care range will void your hair extension warranty.
  • All hair is sold on the condition that the purchaser thoroughly wash and check the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed
  • We do not accept returns after the hair has been applied to the new wearer
  • No returns will be accepted if the hair has been treated or maintained with products other than the Platinum Lockz Organics Hair Care Range.
  • Please note: From time to time there may be variations in colour baths which are beyond our control
  • Wavy Hair – Due to the perming solution sometimes the colour is slightly different, please check and return if not happy.


  • We do not recommend the colouring of Platinum Lockz Hair Extensions, or the use of toning shampoo and or conditioners. This action may void any warranties, please refer to our returns policy.
  • All warranty and quality guarantees are waived by Platinum Lockz hair extensions & supplies if the Platinum Lockz product has been toned/dyed.


  •  For the best results always Razor Cut
  • ONLY Sharp Razors to be used when cutting
  • Texturising Scissors can be used for thinning, always use on a diagonal angle to avoid any blunt lines
  • Layer Extensions into the clients hair to make them look and feel natural


  • For Wavy Hair to look its best use the same product you would use on the clients wavy hair ie. Mousse / Sea Salt Spray
  • The Wave will drag down if the layers are too long
  • If their hair is frizzy / spiral – please order the WW (Waterwave) Hair
  • Wavy Hair is slightly different in colour due to the perming process


  • ALWAYS recommend a MOISTURE SHAMPOO & CONDITIONER. We warant Platinum Lockz Shampoo and Conditioner products – Deep Moisturising Shampoo, Deep Moisturising Conditioner, Leave In Moisturiser, Intense Hydrating Treatment and Shine Spray alternatively you can use your OWN In Salon Products (NO PROTEIN to be used as a treatment – this strips the cuticle)
  • A 6 week trim is always advised to keep the ends in good condition
  • Brush from Roots to Ends to prevent matting .


  • All hairbrush items
  • All hair clip items
  • Any custom ordered hair extensions

Platinum Lockz Hair Extensions & Supplies and it’s Employees Take NO Liability for your hair Extensions once applied.



Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.platinumlockz.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.platinumlockz.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.platinumlockz.com.au’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that www.platinumlockz.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.platinumlockz.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.platinumlockz.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.


www.platinumlockz.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.platinumlockz.com.au.


www.platinumlockz.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.platinumlockz.com.au and the owners of those websites. www.platinumlockz.com.au takes no responsibility for any of the content found on the linked websites.

www.platinumlockz.com.au’s website may contain information or advertisements provided by third parties for which www.platinumlockz.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, www.platinumlockz.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.platinumlockz.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.platinumlockz.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At www.platinumlockz.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. www.platinumlockz.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.platinumlockz.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.platinumlockz.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


www.platinumlockz.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


www.platinumlockz.com.au may be required, in certain circumstances, to disclose information in good faith and where www.platinumlockz.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.platinumlockz.com.auwww.platinumlockz.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.platinumlockz.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.platinumlockz.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.platinumlockz.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and www.platinumlockz.com.au concerning your use and access to www.platinumlockz.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


By providing content or posting directly on www.platinumlockz.com.au, you represent that you have the right to and title in this information and content, you own it and have the right to present and publish it. You also represent that you are not breaching any regulations, restrictions or third party rights.

If we have reasonable grounds to suspect the information you provide in any profile or on our site is untrue, inaccurate or incomplete, or that you have breached any terms and conditions on www.platinumlockz.com.au, or for any other reason including if, in our opinion, you have breached the purpose of our website, at our sole discretion we have the right to immediately withdraw the content and terminate your account. We may also deny the use of our website to you in the future and are not obligated to return any subscription or registration monies.

You agree to defend, indemnify and hold www.platinumlockz.com.au, its officers, directors, members and agents harmless from and against any and all claims, charges, actions, liabilities, investigations, demands and similar, including but not limited to any costs, losses, damages whether direct, indirect, consequential or special and all legal fees resulting from your breach of our terms and conditions, content you may provide to our website, and any activity you may engage in through our website or use of our website.


By using our website, you acknowledge that our advertisers are third party advertisers and we do not have any connection with them. We do not recommend, endorse or promote them, nor do they have any affiliation with www.platinumlockz.com.au. www.platinumlockz.com.au is merely a passive conduit as provider for the advertising service and does not have any association beyond this.

www.platinumlockz.com.au does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by these third parties. Whilst we take reasonable care to monitor our website, we do not undertake any liability or obligation with regard to their content and you therefore use those websites and services at your own risk.

www.platinumlockz.com.au is not responsible for any loss, damage or issues you may have with the advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of using their products or services. We also cannot confirm that the information on any of the third party advertising sites is accurate or up-to-date.

This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and www.platinumlockz.com.au that results in litigation then you must submit to the jurisdiction of the courts of Queensland.