All hair is sold on the condition that the purchaser thoroughly wash and check the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed.

We do not accept returns after the hair has been applied to the new wearer.

Platinum Lockz Extensions are only guaranteed if applied using Platinum Lockz products.

Please note: From time to time there may be variations in colour baths which are beyond our control.

Wavy Hair – Due to the perming solution sometimes the colour is slightly different, please check and return if not happy.

ALWAYS apply colour to DAMP hair

Use Semi Permanent Colours only

ALWAYS carry out a TEST STRAND before applying (No responsibility will be taken by the supplier for incorrect colouring/toning)

Do not Bleach

Do not Perm

For the best results always Razor Cut

ONLY Sharp Razors to be used when cutting

Texturising Scissors can be used for thinning, always use on a diagonal angle to avoid any blunt lines

Layer Extensions into the clients hair to make them look and feel natural

For Wavy Hair to look its best use the same product you would use on the clients wavy hair ie. Mousse / Sea Salt Spray

The Wave will drag down if the layers are too long

If their hair is frizzy / spiral – please order the WW (Waterwave) Hair

Wavy Hair is slightly different in colour due to the perming process

ALWAYS recommend a MOISTURE SHAMPOO & CONDITIONER. We recommend “Platinum Lockz" products – Deep Moisturising Shampoo, Deep Moisturising Conditioner, Leave In Moisturiser, Intense Hydrating Treatment and Shine Spray

A six week trim is always advised to keep the ends in good condition include the Hair Extension Brush – ADVISE CLIENT to Brush from Roots to Ends to prevent matting