No returns will be accepted if the hair has been treated or maintained with products other than the Platinum Lockz Organics Hair Care Range.
Platinum Lockz Hair Extensions & Supplies are quality guaranteed only when the complete Platinum Lockz Organics Care range is used, and our Platinum Lockz Maintenance and Care Guide is followed.
Please check your goods thoroughly, any damages/faulty products should be advised within 24hrs.
Hair cannot be accepted back if it has been coloured/toned incorrectly.
All products must be returned in original packaging.
Shipping costs will be invoiced for replacement items.
Goods remain the property of Platinum Lockz until Invoice is paid in full.
For all warranty claims approved by Platinum Lockz Hair Extensions & Supplies we will replace the product with the exact style and colour match as originally ordered. Customers will receive a credit for wholesale value if replacement is not commercially possible. A credit or a replacement preference needs to be specified when completing the Returns form and will be at Platinum Lockz discretion.