Returns Policy


Please check your goods thoroughly, any damages/faulty products should be advised within 24hrs.

Hair cannot be accepted back if it has been coloured/toned incorrectly.

All returned goods must be authorised before returned to Head office, any goods without authorisation will not be accepted. If items are found faulty it will be replaced or a full credit, less shipping costs, will be applied against future purchases – no refunds given.

All products must be returned in original packaging.

Shipping costs will be invoiced for replacement items.

Goods remain the property of Platinum Lockz until Invoice is paid in full.


All hair is sold on the condition that the purchaser thoroughly wash and check the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed.

We do not accept returns after the hair has been applied to the new wearer.

Platinum Lockz Extensions are only guaranteed if applied using Platinum Lockz products.

Please note: From time to time there may be variations in colour baths which are beyond our control.

Wavy Hair – Due to the perming solution sometimes the colour is slightly different, please check and return if not happy.


ALWAYS apply colour to DAMP hair

Use Semi Permanent Colours only

ALWAYS carry out a TEST STRAND before applying (No responsibility will be taken by the supplier for incorrect colouring/toning)

Do not Bleach

Do not Perm


For the best results always Razor Cut

ONLY Sharp Razors to be used when cutting

Texturising Scissors can be used for thinning, always use on a diagonal angle to avoid any blunt lines

Layer Extensions into the clients hair to make them look and feel natural


For Wavy Hair to look its best use the same product you would use on the clients wavy hair ie. Mousse / Sea Salt Spray

The Wave will drag down if the layers are too long

If their hair is frizzy / spiral – please order the WW (Waterwave) Hair

Wavy Hair is slightly different in colour due to the perming process


ALWAYS recommend a MOISTURE SHAMPOO & CONDITIONER. We recommend “Platinum Lockz" products – Deep Moisturising Shampoo, Deep Moisturising Conditioner, Leave In Moisturiser, Intense Hydrating Treatment and Shine Spray

A six week trim is always advised to keep the ends in good condition include the Hair Extension Brush – ADVISE CLIENT to Brush from Roots to Ends to prevent matting

Colour Chart

View the Colour Chart List of all the colours available in our Platinum Lockz Hair Extension range below.

Or you can just ask for help from Our Colour Match Gurus by clicking the button below.


#1 - Black Night

#1B - Natural Black

#2 - Chocolate Brunette

#4 - Rich Brown

#6 - Bella Brown

#8 - Light Brown

#12 - Dirty Blonde

#14 - Butterscotch Blonde

#18 - Sexy Cinammon

#22 - Medium Blonde

#24 - Natural Blonde

#60 - Ice Princess


#613 - Beach Babe



#99J - Berrylicious

#Red - Ravishing Red


#Pink - Pretty Pink

#Purple - Punk Purple

#Blue - Boisterous Blue







Chocolate Delight

#T4/18 - Chocolate Delight


Caramello Hair Colour

#T8/12 - Caramello


#P3-27 - Mars Bar