Please check your goods thoroughly, any damages/faulty products should be advised within 24hrs.
Hair cannot be accepted back if it has been coloured/toned incorrectly.
All returned goods must be authorised before returned to Head office, any goods without authorisation will not be accepted. If items are found faulty it will be replaced or a full credit, less shipping costs, will be applied against future purchases – no refunds given.
All products must be returned in original packaging.
Shipping costs will be invoiced for replacement items.
Goods remain the property of Platinum Lockz until Invoice is paid in full.